It’s been some day for O2 customers. Since 5.30am no-one on O2, Tesco Mobile, GiiffGaff and even some Sky customers have been able to use data, get 4g or send texts.
The company has now released a statement saying when they are confident the nationwide outage will be fixed.
And now that many people will be home from work or will have picked up the kids from school – this may be good news.
For O2 say it should be “tomorrow morning” when all is back up and running.
The network revealed the reason for the issues earlier today (Thursday), reports Birmingham Live .
MORE: How O2 and Tesco Mobile customers can get compensation as network down all day
And it now looks like the end is finally in sight.
The firm tweeted tonight: “One of our 3rd party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this.”
Click to play
Tap to play
Now, O2 says it is aiming to restore full data services “by tomorrow morning”.
The firm confirmed the issues would not be fixed until Friday in a statement to Sky News.
People have reported experiencing problems with 4G and data services leaving them unable to access the internet.
But not only did that mean they couldn’t get on social media, rail users weren’t able to download their train tickets on their phone.
MORE: As O2, Tesco Mobile and GiffGaff network goes down, CEO Mark Evans speaks out
Many commuters buy their train tickets in advance and then download their ticket every morning, but that strategy seriously backfired today.
Some commuters were in luck and were able to access free WI-FI at the station, but this wasn’t the case for everyone – with some people having to buy another ticket!
One person tweeted: “@O2 How festive is this? Just had to buy another sodding train ticket because the network is down! #o2down @thetrainline.”
“Another said: “Wasn’t a help this morning when I couldn’t activate my train ticket and was forced to buy another ticket to travel to work this morning. I’m not a happy chappy.”
Follow Live status updates on service problem our live blog
Others were in luck and had understanding staff at the ticket barrier:
West Midlands Railway tweeted this morning: “Due to an O2 Network issue, if you’re unable to download your tickets to present for validation we will accept a confirmation of booking. Ticket Barrier staff are aware of this issue.”
They added that, where WI-FI was available on board the service, passengers were able to connect to it to download and activate their tickets in the event of onboard ticket checks.
Virgin Trains tweeted, advising passengers to download their tickets on WI-FI before travelling but many people spotted a slight flaw in the communications.
Elsewhere on Bristol Live:
- A customer is outraged after finding his House of Fraser coat at Sports Direct in Broadmead.
- A resident is baffled as a new lamppost is put right in the middle of the pavement
John Cabot Academy is doubling class sizes because they can’t get science teachers
A search is underway for a missing teenager in Bristol
O2 tweeted an update this lunchtime: “Our teams are working closely with one of our 3rd party suppliers who has identified an issue in their system which has impacted mobile services globally.
“This is our top priority and we are really sorry.”
The problem isn’t limited to O2 either – the outage also means service providers that use O2’s network such as GiffGaff, Tesco, Sky Mobile, Lyca Mobile and TalkTalk also have the same issue.